Gaya APA
Tjiptono, F.
(2012).
Service Management Mewujudkan layanan Prima Edisi 2
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Service Management Mewujudkan layanan Prima Edisi 2".
Yogyakarta:
Andi,
2012.
Book.